The paperwork, in plain English
Every document below is written to be read by the person signing it, not only by a lawyer. Each one opens with a short summary of what it actually means. The summary is there to help you; if it and the detailed text ever disagree, the detailed text is what applies.
Terms of Service
The agreement between your business and ours: what we provide, what you pay, who is responsible for what, and how either of us ends it.
Privacy Policy
What we do with information about you, and — separately and more importantly — what we do with your customers' conversations.
Refunds and Cancellation
How to cancel, what happens to the rest of the month, and the circumstances in which we give money back.
Acceptable Use Policy
What you may and may not send through WhatsApp using Endelir. Breaking these rules risks your number, not just your account.
01 Who you are contracting with
Endelir is a product. The company behind it, and the party to every agreement on this site, is Mosorb India LLP.
| Legal entity | Mosorb India LLP, a limited liability partnership incorporated in India |
|---|---|
| Trading as | Endelir |
| LLP Identification Number | ACP-4929 |
| GSTIN | 30ACEFM3261F1ZQ |
| SAC | 997331 — licensing services for the right to use software, taxed at 18% |
| Registered office | H. No. 1107, 14/3 Volvonem, Tivim, Bardez, Goa 403 502, India |
| hello@endelir.com | |
| Telephone | +91 76950 70717 |
| Website | endelir.com · application at dashboard.endelir.com |
| Not to be confused with | Endel (the soundscape app), Endel Digital Solutions, or any other similarly named company. Endelir is not related to any of them. Endelir One and Endelir Dive are separate products of Mosorb India LLP, not part of Endelir. |
In every document on this site, “we”, “us” and “Endelir” mean Mosorb India LLP. “You” means the business that holds the account.
02 Grievance Officer
Indian law requires us to name a person who is answerable for complaints, and to say how quickly they will respond. If something has gone wrong — with your data, with the service, with a message sent through it, or with anything you have read on this site — write to them directly.
| Grievance Officer | Hardik Datanwala, Designated Partner, Mosorb India LLP |
|---|---|
| hello@endelir.com with “Grievance” in the subject line | |
| Telephone | +91 76950 70717 |
| Postal address | H. No. 1107, 14/3 Volvonem, Tivim, Bardez, Goa 403 502, India |
| We acknowledge within | 24 hours of receiving your complaint |
| We resolve within | 15 days, and tell you where things stand if it will take longer |
The same person is our contact for questions about personal data under the Digital Personal Data Protection Act, 2023. You do not need to write two separate emails.
03 Our relationship with Meta
Endelir is built on the WhatsApp Business Platform, which is operated by Meta. We are not affiliated with, endorsed by, sponsored by, or a product of Meta. WhatsApp and Meta are trademarks of Meta Platforms, Inc., used here only to describe what our software works with.
This matters practically, not just legally. Your WhatsApp Business Account belongs to you and sits under Meta's rules. Meta can rate-limit, restrict or disable a number for policy reasons, on its own timetable, and we cannot overturn that decision or speak for Meta when it happens. The Acceptable Use Policy exists mainly to keep you out of that situation.
04 What these documents are, and are not
These documents were drafted in-house and have not been reviewed by a lawyer. They follow standard Indian practice for a business software subscription and cover what the Consumer Protection (E-Commerce) Rules 2020, the Information Technology Rules 2021 and the Digital Personal Data Protection Act 2023 require. That is not the same as legal advice, and it is not a substitute for a lawyer reading them against your actual business.
Have them reviewed before you sign your first paying customer. The two clauses most worth a professional eye are the limitation of liability in the Terms and the processor obligations in the Privacy Policy.
05 When these documents change
Each document carries the date it last changed. If we make a change that materially affects your rights or costs, we will email the account's billing contact at least 30 days before it takes effect, and you may cancel before that date without penalty. Corrections of typing errors, clearer wording and updated contact details are not material changes.