Delete your account
In short
- Email hello@endelir.com from the address the account is registered to, with delete my account in the subject.
- Two different requests live on this page. A business owner can delete the whole workspace. A team member can delete only their own login — and does not need their employer’s permission to do it.
- Deleting a workspace destroys everything in it — contacts, conversations, media, templates, campaigns, team logins. There is no recovery afterwards.
- We action it within 7 days, usually the same working day. Encrypted backups age out within 30 days.
- You do not have to delete anything just to stop paying.
01 If you are a team member, not the business owner
Your login is yours, not your employer’s. If you have worked for a business that uses Endelir and you want your account gone — because you have left the job, or for any other reason — ask us directly and we will do it. We do not need the business’s permission.
Email hello@endelir.com from the address you sign in with, saying you want your own login deleted. As above, we confirm once with you before anything happens.
What is removed
- Your name, your email address and your password.
- Every session, immediately — you are signed out everywhere the moment it is actioned.
- The record that lets us send notifications to the phone you signed in on. It stops buzzing.
What stays, and why
The conversations you handled stay with the business. They are its record of its own customers, not yours, and deleting them would erase one side of a conversation that another person is part of. The same applies to notes you left on a customer — they remain, with your name taken off them.
We tell the business that your account has gone and how many conversations are now waiting to be picked up, so that nobody’s customer is left unanswered because somebody resigned.
If it is the whole business you want deleted
That is the rest of this page, and only the owner of the workspace can ask for it.
02 How to ask, as the business owner
Email hello@endelir.com from the email address the account is registered to, with the words delete my account in the subject.
A person replies, and we ask you to confirm once before anything is destroyed — a single mistaken email should not be able to erase a business’s records. If you write from a different address we will ask you to confirm from the registered one, because otherwise anyone who knew your email address could delete your account.
03 What gets deleted with the workspace
Everything belonging to the workspace:
- Every contact and every WhatsApp conversation, including the messages themselves and any photos, documents and voice notes in them.
- Templates, campaigns, automations, saved replies and uploaded knowledge documents.
- Your team members’ logins for that workspace.
- The connection to your WhatsApp number. The number itself is yours and Meta’s, not ours — deleting here disconnects it from Endelir and changes nothing on Meta’s side.
It is destroyed, not hidden or flagged. There is no recovery afterwards, by you or by us.
04 How long it takes
We action requests within 7 days, and usually the same working day.
Copies inside our encrypted backups disappear as the backup cycle turns, within 30 days. We do not restore a backup in order to delete from it, because restoring would put the data back onto a live system to do it; we let the cycle expire instead. Nothing in a backup is readable without its encryption key, and backups are never used for anything but recovery.
05 What we have to keep, and why
Two things survive deletion, both because the law requires it rather than because we want them:
- Invoices and payment records. Indian tax law requires a business to keep them. They carry the billing name, the amount and the date — not your customers, and not your messages.
- A record that the deletion happened — the date, and which account it applied to. Without it we could not show we had done what you asked.
06 If you only want to stop
You do not have to delete anything to stop being charged. Cancelling is described in Refunds and Cancellation, and an account that is not paid for simply stops sending — your data stays where it is until you ask us to remove it.
Deleting the Endelir app from your phone removes nothing from our side. Only the request above does.
07 Who to contact
Mosorb India LLP · hello@endelir.com
If you are a CUSTOMER of a business that uses Endelir, and your details sit in that business’s workspace, write to the same address and say so. That business decides what happens to its own records, so we will put you in touch with them and help them action it. If you are a team member of that business, this does not apply to you — your own login is yours to delete, and section 01 is how.