Use cases
WhatsApp Business use cases
These are the jobs businesses run on WhatsApp with Endelir — answering enquiries with an AI teammate, qualifying and following up leads, booking and reminding, order and payment updates, and campaigns — each page showing how the workflow runs and where its limits are. Each page below is one job a business actually needs doing on WhatsApp — how the workflow runs, what the customer sees, and what it takes to set up. Where something has a limit, the page says so.
Live
Message to inbox in under a second.
Abandoned cart recovery
Bring shoppers back to a checkout they left unfinished, using an approved Marketing template sent only to the people who gave you permission.
AI customer support
Answer the routine questions on your business number automatically and send the rest to a person. What Endelir does today, and what the AI waits on.
Appointments and reminders
Take appointment requests, confirm the time, and send reminders a customer can answer. Endelir runs the conversation; your diary stays where it is.
Booking confirmations
Take reservation enquiries on WhatsApp, collect the details a booking needs, and send the confirmation, the reminder and any change from one thread.
COD confirmation
Confirm cash-on-delivery orders before you pack them. Your order system sends the check, the customer answers on WhatsApp, and the answer comes back to you.
Customer feedback
Ask for feedback after a completed order, stay or appointment, save each answer onto the contact record, and send a poor rating straight to a person.
Forms and data collection
Ask for the details you need as steps in a WhatsApp chat. Each answer is saved onto the contact record and can start the next piece of work.
Invoices and documents
Send invoices, receipts, vouchers and tickets to the same WhatsApp thread as the transaction. Your system makes the document; Endelir delivers it.
Lead follow-up
Follow up on enquiries on a timer, with an approved template outside the service window. The sequence stops the moment the lead writes back.
Lead generation
Turn ad clicks, QR scans and website taps into conversations on your business number. Endelir creates the contact, records which ad brought it and gives it an owner.
Lead qualification
Ask each enquiry the questions your sales team needs answered, save the replies onto the contact record, and route the lead to the right person.
Offers and promotions
Plan offers, discounts and coupon campaigns for customers who have opted in. Approved Marketing templates, one clear action, replies in your inbox.
Order updates
Turn each order event in your own system into a clear WhatsApp update — confirmed, packed, shipped, delivered — with replies landing in your inbox.
Payment reminders
Send payment reminders from the system that already knows the invoice, the amount and the due date. Endelir sends the message and takes the reply.
Pre-arrival check-in
Ask guests for arrival time, party size and transfer needs before they travel, save the answers on their record, and pass them to your operations team.
Product discovery
Guide customers to the right product or service in chat: collect what they need, show the options you choose, and hand the sale to a person.
Returns and refunds
Let customers start a return, refund or cancellation on WhatsApp. Collect what your policy asks for, route it to a person, and send the status back.
Shared team inbox
One WhatsApp number, your whole team. Assign every conversation to a person, see the full history, and stop two people answering the same customer.
Shipping updates
Send dispatch, tracking and delivery updates on WhatsApp from your own order system, and let the customer reply about a late parcel in the same thread.
Upsell and reorder
Give existing customers a relevant reason to buy again. Build the audience from your own order data, send an approved Marketing template, handle the replies.
WhatsApp broadcasts
Reach opted-in customers with permission-based WhatsApp campaigns. Build an audience from a contact group, send an approved template, answer replies in one inbox.
Win-back campaigns
Bring quiet customers back on WhatsApp. Build a win-back audience from people who opted in, send an approved Marketing template, and answer replies in one inbox.
Not listed here? No problem.
If your enquiries arrive on WhatsApp, the inbox works the same way. Tell us what you need and we will tell you honestly whether it fits.
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